Shipping policy

Shipping Locations

We currently ship only to addresses within Canada.

At this time, we do not offer international shipping. Orders placed with shipping addresses outside Canada may be cancelled and refunded.

Processing Time

Orders are typically processed within 1–3 business days after payment is received.

During periods of high order volume, holidays, or special promotions, processing times may be longer. If there is a significant delay, we will contact you using the email address provided with your order.

Shipping Rates

Shipping costs are calculated at checkout based on the destination, package size, and selected shipping method.

Any free shipping offers will be clearly stated on our website and are available only within Canada unless otherwise specified.

Delivery Times

Estimated delivery times vary by destination and carrier. Typical delivery times within Canada are:

• Local and regional destinations: 3–5 business days

• National destinations: 3–10 business days

Delivery estimates are provided by the carrier and are not guaranteed.

Order Tracking

When available, tracking information will be sent to the email address associated with your order once your shipment has been dispatched.

Incorrect Shipping Information

Please ensure your shipping address is accurate before completing your order.

We are not responsible for delays or additional costs resulting from incorrect or incomplete shipping information provided by the customer.

Lost or Delayed Shipments

Once an order has been handed over to the shipping carrier, delivery is subject to the carrier's operations and timelines.

If your shipment is significantly delayed or appears lost, please contact us and we will assist in working with the carrier to investigate.

Contact Us

If you have any questions regarding shipping, please contact us through our Contact page or by email at shop@burtoncummings.com.